Participating in a day-long discussion, hospital managers, emergency doctors, medical and support staff shared their experience of violence and what they have witnessed while on the job at the emergency department. They shared that, in most incidents, patients’ stressed attendants and relatives took to physical and verbal violence when the hospital authorities tried to restrict the number of attendants per patient to ensure efficient treatment.
Explaining why and how the ICRC is working to address this issue, ICRC delegate Marc Weil said, “We are working with the hospital management on several initiatives to address violent incidents against health workers. One such initiative – one attendant per patient policy – was implemented for all patients seeking care and we can see its effectiveness in reducing tensions inside the emergency department. Other initiatives such as engaging with health-care workers and support staff, conducting stress management training for them and carrying out public awareness campaigns have also improved the working conditions of health workers and resulted in better conditions for patients as well.”
Source : Icrc