A global IT outage is affecting major services including airlines, banks, healthcare and broadcasters across the world.
The meltdown is related to a bug in an update from global cybersecurity firm CrowdStrike, which has affected Microsoft Windows PCs and knocked systems across the globe offline.
CrowdStrike’s chief executive said on Friday afternoon the company has identified the bug and is rolling out a fix – but warned it will still be “some time” before all systems return to normal.
Follow live: Major services across the world affected by outage
Here’s what we know has been impacted so far. The list will be updated as we find out more.
Healthcare:NHS England says the “majority of GP surgeries” are affected – many have been unable to book appointments or access patient records
Two thirds of GP practices in Northern Ireland have been impacted, its Department of Health said – some practices are operating on an emergency appointment only basis as clinical systems are inaccessible
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Independent pharmacies – some are unable to access prescriptions and medicine deliveries have been affectedNo known impact on 999 or emergency services
Israel says 16 hospitals have been affected by the outage there
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Airports:Heathrow – flights mostly “operational” but there are delays and some cancellationsLuton – using manual systems for check-in servicesLondon Gatwick – warning of delays and some flights cancelledManchester – cancellations and check-in taking longer for some airlinesEdinburgh airport – cancellations and longer wait times due to outageStansted Airport – cancellations and check-in services being done manually, causing queues outside the terminalLiverpool Airport – airlines affectedBirmingham Airport – delays at check-in and some airlines affectedBelfast Airport – whiteboard being used to provide flight details amid delaysBerlin Brandenburg Airport in GermanyAll Spanish AirportsAmsterdam Airport SchipholBudapest AirportSydney Airport in AustraliaSingapore’s Changi AirportHong Kong AirportDelhi Airport in IndiaNarita Airport in JapanPrague Airport in CzechiaMelbourne Airport in AustraliaZurich Airport in SwitzerlandUS airports including Miami International, Chicago O’Hare and John F. Kennedy in New YorkSwissport – one of the world’s biggest ground handling services for airports, check-ins, and baggage – has also been impactedTraffic control provider National Air Traffic Services has not been affected
Anyone with a flight booking is being advised to check with their airline for the latest updates.
Image: Screens of Windows PCs telling users to reboot in Tokyo, Japan: Pic: The Yomiuri Shimbun via AP Images
Trains:
Avanti West CoastGatwick ExpressGreat Northernc2cGreat Western RailwayHull TrainsLondon NorthwesternLumo RailwayNorthern RailwaySouthern RailwayThameslinkTransPennineWest Midlands RailMerseyrailTransport for WalesMalaysia’s railway operator KTMB
Image: Passengers wait in front of a board displaying delayed flight information in Spain. Pic: Reuters
Airlines
Today was expected to be the busiest day for flight departures, but the following airlines are impacted by the tech outage:
UK and Ireland
British AirwaysEasyjetRyanairJet2
Europe
Wizz Air (Hungary)KLM (Netherlands)Eurowings (Germany)Swiss International AirlinesTUITurkish Airlines
United StatesDelta Air LinesAmerican AirlinesUnited AirlinesAllegiant AirlinesSpirit Airlines
Image: Queues at a Spanish airport after global IT outages
Australia
Virgin AustraliaJetstarQantas
India
SpiceJetAkasa AirIndigoAir India ExpressVistara
Asia
Jeju Air (South Korea)HK Express (Hong Kong)Spring Airlines JapanAirAsiaPhilippinesSingapore AirlinesCathay Pacific
Ferry servicesPort of Dover – people told to expect longer waiting times
Emergency Services:
911 lines in Alaska, Arizona, Indiana, Minnesota, New Hampshire, and Ohio
Broadcasters:
Sky News UKSky Sports NewsABC News in AustraliaCBBC – the BBC children’s channel
Banks:
NationwideSantanderLloydsHSBCNatWestBendigo Bank in AustraliaAdelaide Bank in AustraliaCapitec Bank in South Africa – services restored after disruption
Supermarkets:All major UK outages reported outages: Tesco, Sainsbury’s, Asda, Morrisons, Waitrose and Lidl
Retailers:Waterstones – book shop has switched to cash onlyWetherspoons – cash only and app down
Financial:
London Stock Exchange News Platform (RNS)
Image: Hong Kong Express Airways passengers queue at counters in Hong Kong International Airport. Pic: Reuters
Football clubs
Manchester United – ticket release postponedHibernian Football Club – general ticket sale delayedCeltic Football Club – ticket sales postponed
A number of other English Football League clubs have also reported issues this morning:
BlackburnBoltonBradfordChesterfieldEvertonHuddersfieldLeyton OrientLincolnPlymouthPrestonRotherhamWest Ham
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Online apps
Ladbrokes bookmakersSchoolcomms – an “all-in-one parent app”
What hasn’t been impacted?
UK government IT infrastructureSupermarkets Asda and IcelandMetropolitan PoliceLondon Fire BrigadeTransport for London servicesThe UK ATM networkNo Chinese airlines affected
Source : Sky News
